Privacy Policy

Last updated: December 2025

This Privacy Policy explains how The Ground (“we”, “our”, or “us”) collects, uses, stores, and protects information when you access or interact with our website, services, or digital platforms.

The Ground is a padel and lifestyle destination based in Bali, Indonesia, welcoming a local and international audience. We are committed to protecting user privacy and handling information responsibly and transparently.

1. Acceptance of This Policy

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
If you do not agree with any part of this policy, you should discontinue use of the website.

This Privacy Policy applies regardless of how the website is accessed, including desktop, mobile, tablet, or any other device.

2. Information We May Collect

2.1 Personal Information

Depending on how the website or related services are used, we may collect personal information, including but not limited to:

  • Name and surname

  • Email address

  • Phone number or messaging contact (e.g. WhatsApp)

  • Booking or reservation details

  • Communication preferences

  • Any information voluntarily provided through third-party tools or platforms

Personal information may be collected directly or indirectly, including through third-party services or integrations.

2.2 Non-Personal Information

We may also collect non-personal or aggregated information, such as:

  • Browser type and version

  • Device information

  • Operating system

  • IP address

  • Approximate geographic location

  • Pages viewed and interactions

  • Time spent on the website

  • Referring or exit URLs

This information does not directly identify individual users.

3. Cookies and Tracking Technologies

The Ground may use cookies, pixels, tags, scripts, and similar technologies to improve user experience, analyze performance, and support marketing activities.

Cookies may be used for:

  • Website functionality

  • Analytics and performance measurement

  • Marketing and advertising purposes

  • Audience insights and retargeting

You may disable cookies through your browser settings. However, doing so may affect website functionality.

4. Use of Meta Pixel and Advertising Technologies

This website may use Meta Pixel (Facebook and Instagram) and similar advertising technologies to:

  • Measure website performance

  • Understand user interactions

  • Optimize advertising campaigns

  • Deliver relevant advertisements

Data collected through these technologies may be processed by third-party platforms in accordance with their own privacy policies.

The Ground does not control how third-party platforms use or store such data.

5. Use of Information

Information collected may be used for purposes including, but not limited to:

  • Operating and maintaining the website

  • Improving user experience

  • Marketing and promotional activities

  • Analytics and performance tracking

  • Communicating updates, offers, or information

  • Ensuring website security and fraud prevention

  • Legal compliance and enforcement

6. Third-Party Services and Links

This website may contain links to third-party websites, applications, booking platforms, social media services, or other external services.

The Ground is not responsible for the privacy practices, content, or security of third-party services.
Users are encouraged to review the privacy policies of any third-party platforms they interact with.

7. Data Sharing and Disclosure

The Ground may share information in the following circumstances:

  • With trusted service providers or partners

  • With analytics, marketing, or advertising platforms

  • To comply with legal obligations or government requests

  • To protect rights, property, safety, or security

  • In connection with a business transfer, merger, or restructuring

We do not sell personal data; however, data may be shared as necessary to operate and improve services.

8. International Data Transfers

Information collected may be stored or processed in countries outside of Indonesia, including jurisdictions with different data protection laws.

By using the website, you consent to such international data transfers.

9. Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Data Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

This website is intended for a general audience.
The Ground does not knowingly collect personal information from children.

If you believe that a child has provided personal information, please contact us so appropriate action can be taken.

12. User Rights

Depending on applicable laws, users may have the right to:

  • Access personal data

  • Request correction or deletion

  • Object to certain processing activities

  • Withdraw consent where applicable

Requests may be made by contacting us using the details below. We reserve the right to verify identity before responding.

13. Limitation of Liability

To the maximum extent permitted by law, The Ground shall not be liable for any loss, damage, or misuse of information arising from:

  • Use of the website

  • Third-party services or platforms

  • Unauthorized access beyond our reasonable control

Use of the website is at your own risk.

14. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Changes will be effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the updated policy.

15. Contact Information

For any questions or concerns regarding this Privacy Policy, you may contact us at:

contact@thegroundbali.com